Note for Mac Users: Mac versions of Outlook do not connect to the Exchange server in the same way as PC versions.
However, it becomes available only after maintenance tasks are completed on the Exchange server (usually around AM PST).
This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).
The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.
As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.
You are unable to see his information in your address book.
Note: it takes up to 8 hours for the Offline Address Book to be distributed to Client Access Servers to which Outlook is connecting, so it may take up to 32 hours for the freshly generated Offline Address Book to be updated in Outlook client. You should repeat synchronization again after 5 AM PST on Exchange Hosting to retrieve the updated address book from the server.Note: it takes up to 8 hours for the Offline Address Book to be distributed to Client Access Servers to which Outlook is connecting, so it may take up to 32 hours for the freshly generated Offline Address Book to be updated in Outlook client.It may be that the information from the Exchange server has not yet flowed to your local Outlook program.So to force your Outlook to sync with the Exchange server you can manually update the GAL.Therefore, there is no need for equivalent instructions for the Mac operating system.If you're having issues with your Outlook address book, such as a new employee's information not showing up, there may be a simple solution.