Very often a case of Nice Job Breaking It, Hero on the part of the fanbase.
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And many a rant towards pirates have been made saying that they actually need to make money or else they won't be able to produce further installments. It's been pointed out that very few people who do webcomics (for example) actually make off of them, with most of them doing it as a hobby.
Related to Dear Negative Reader and Writer Revolt, this is when someone who is involved in the production of a work and is known for interacting with the fans by, for example, writing a production blog or answering fandom's questions, or regularly appearing at conventions, stops doing so because, at least in their opinion, some fans become so thick and heavy (and ) that their previously fun activity has become a burden and is no longer enjoyable.
The fans complain to and about the creator(s), hassle them to an unbearable level, constantly asking questions that the creator(s) has already stated they will not be answering, and constantly doing obnoxious things.
When things in real life pop up, such as health issues, it's always the webcomic that has to go first.
Sometimes nothing was done to the creator; instead, the fans did something the creator that caused even more headaches.
Maybe the creator had a copyright dispute and the fans responded by DDo S-ing the other party.
Maybe the creator got into a feud with the creator of a rival work or a big name critic and the fans responded with harassment towards that party.
Because a small handful are ruining it for everyone else, the creator(s) stops whatever fun interaction with the fans they were having.
This may give people the impression that said creator is a Nice Character, Mean Actor (or just a nice work, mean creator(s) in general), even though it wasn't the fault of the creator(s) at all.
Maybe the creator actually was screwed by someone else and the fans responded with threats and the posting of the offending party's personal information.
It doesn't matter what their intentions were; if the actions of the fans result in the creator deciding to wash their hands of them because their actions caused an even bigger headache, this is in effect. Common scenarios that can lead to this includes Unpleasable Fanbase, Internet Backdraft, Fan Dumb, and Hate Dumb. Making matters worse, this can sometimes result in an Internet Counterattack and Complaining about Complaining.